Terms of Service

1. Scope

These terms govern the use of the Urivo platform, a SaaS application for the AI-assisted creation and management of online storefronts, provided by buildwithmb, Mörikestraße 79, 73092 Heiningen, Germany (“we”, “us”). Our full contact details are in the Legal Notice.

2. Services

Urivo provides features for market research, brand creation, storefront generation and management. Access is offered through a credit and subscription model. We may improve or change features over time as long as the core service you subscribed to remains available.

3. Pricing & billing

The prices shown on urivo.app apply. Urivo offers a free plan (Free) and paid subscription plans (Founder and Pro). Paid plans are recurring subscriptions billed monthly in advance through our payment provider, Stripe, and renew automatically until cancelled. Founding members keep the price at which they subscribed for the lifetime of that subscription. All prices are shown inclusive of any applicable statutory VAT where indicated.

4. Credits & expiry

AI features are paid for with credits. Credits included with a paid subscription are granted for each billing period and are valid only within that period: any unused monthly plan credits expire at the end of the billing period they were granted for and do not roll over. Credits bought separately as one-time top-up packs, as well as welcome credits, do not expire. Credits have no cash value and are non-refundable except where required by law.

5. Right of withdrawal for consumers

If you are a consumer (a natural person entering into the contract for purposes outside your trade, business or profession), you have a statutory right of withdrawal.

Right of withdrawal. You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day of the conclusion of the contract. To exercise your right of withdrawal, you must inform us — buildwithmb, Mörikestraße 79, 73092 Heiningen, Germany, email [email protected] — of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal. If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and no later than 14 days from the day on which we are informed of your decision to withdraw. We will use the same means of payment you used for the original transaction unless expressly agreed otherwise; in no case will you be charged any fees for this reimbursement. If you requested that the service begin during the withdrawal period, you shall pay us a reasonable amount proportionate to the service already provided up to the point you inform us of your withdrawal, compared with the full scope of the contract.

Model withdrawal form. (Complete and return this form only if you wish to withdraw from the contract.)

— To buildwithmb, Mörikestraße 79, 73092 Heiningen, Germany, [email protected]:
— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: Urivo subscription
— Ordered on (*) / received on (*):
— Name of consumer(s):
— Address of consumer(s):
— Signature of consumer(s) (only if this form is notified on paper):
— Date:
(*) Delete as appropriate.

6. Cancellation

You can cancel a paid subscription at any time. Cancellation takes effect at the end of the current billing period; you keep access until then, and you are not billed again afterwards. We do not delete your store when your subscription ends: your storefront is set to a paused state — visitors see a temporary maintenance page and checkout is turned off — while your store, products and orders remain in place. Your store returns to live automatically when you subscribe again. If you want your data removed entirely, you can delete your account at any time from Settings (see our Privacy Policy).

7. Your content and responsibilities

Each merchant is responsible for the content they generate and publish and for ensuring it complies with applicable law. Urivo gives no warranty as to the legal admissibility of the store content published by the user. You must not use Urivo to create content that is unlawful, infringes third-party rights, or breaches these terms.

8. Liability

We are liable without limitation for damages arising from injury to life, body or health, for damages caused intentionally or by gross negligence, and under the mandatory provisions of the German Product Liability Act. For slight negligence, we are liable only for the breach of an essential contractual obligation (an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance you may regularly rely), and in that case liability is limited to the foreseeable damage typical for this type of contract. Any further liability is excluded. Mandatory statutory provisions remain unaffected.

9. Governing law and place of jurisdiction

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, the mandatory consumer-protection provisions of the country of your habitual residence remain unaffected by this choice of law. If you are a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is our registered seat.

10. Contact

buildwithmb — email [email protected]. Full details are in the Legal Notice.